“Can we leave a good brand image to the next generation?” - ZHENG Yuan-Zhang
Hualien Markets - Exclusive Interview with Zheng Jia Native Chicken
#ChunghwaMarket
#BestChickenVendor
#MarketisNotOnlyMarketButanIndicatorofFolkCulture
May 1st, 2020
Text/ LI Shan
Translation/ LIU Yi-Chun
Photography/ LEE Te-Mao
As soon as entering Chunghwa Market, there was a conspicuous red sign at the corner with the big words “East Taiwan, Zheng Family, Authentic Native Chicken”. When getting closer to the stall, what came to view was fresh and cooked chicken neatly arranged on the table, and Mr. Zheng carefully cutting up a whole chicken under the yellow light. The professional and dedicated look makes people wonder how he manages to maintain the passion for work and never feel tired about serving the customers after staying in the market for twenty-two years.
He decided to take over the chicken stall in father’s trust
Mr. Zheng’s father was selling fruit near Chunghwa Market at first since 1969. Because selling fruit was not so profitable, he also sold chicken from Yuli. Unexpectedly, the chicken business grew fast and eventually became the main business of the Zheng family. Mr. Zheng recalled during that period of time, his parents would go to the chicken farm and purchased the chickens in person. They usually took the chickens back home for three to five days so the chickens could metabolize the vivotoxin in a safer and natural environment. Afterwards, they would put the chickens in cages and transfer them to the city by train since they couldn’t afford a car back then. Mr. Zheng used to follow his parents to the market to help when he was a kid. He didn’t feel exhausted because he didn’t have much work to do and his parents would give him pocket money as his salary. However, just before he fulfilled the military service in 1996, his father encountered a car accident and was unable to stand for a long time or lift anything heavy. Therefore, Mr. Zheng started to consider whether to take over the family business or not. Despite of the uncertainty of the future, he eventually decided to take over the chicken stall in his father’s trust.
He’d been through a hard time and almost gave up until meeting his wife
“It was the most difficult during 1985 to 1995 since the young people didn't want to join this business,” Mr. Zheng said. He smiled bitterly every time he reminisced that period of time. It’s tough to work in the market because it required getting up early for preparation. Most young people hardly consider working at the market since the environment was not as bright and intriguing comparing to other jobs. Mr. Zheng was only in his twenties at that time. He spent more than ten years studying the basic skills, learning the tips of selling chickens in the market with his family, and slowly establishing relationships with customers. He would remember each customers’ faces and needs so as to provide customized services. Nevertheless, after the business went on track, the SARS outbreak and the Financial Crisis in 2008 hit the market drastically, which made him wondering if he should keep doing this, or perhaps he should find a job that was more decent and less tiring. In the same year, two important events occurred in his life and gave him new directions and hopes. One was that he met his wife, who encouraged him to continue the business and accompanied him since then. The other was that the Ministry of Economic Affairs began to service Taiwanese industry for upgrading and transformation. Mr. Zheng decided to give it a try even though no one had ever done it before.
After the outbreak of the bird flu, the ways of processing chickens had gradually changed from slaughtering on site at the market to electrocution at the poultry slaughterhouse. However, this forced many chicken vendors of older generation to retire since they were unable to adapt to changes. At that time, the young man like Mr. Zheng was rarely seen in the poultry industry. He was open-minded and was willing to cooperate with the government's new measures in an attempt to develop a more diverse way of selling chicken. In the past, people preferred freshly slaughtered chickens mainly because they were worried that the chicken would be rotten after refrigeration. That’s why when the market began to ban on-site slaughtering, many customers considered it unacceptable. Mr. Zheng patiently spent almost three to four years to convince his customers that the chicken processed by electrocution was as fresh and tender. In addition, he insisted on selling only fresh and organic chicken, even though he might make less profit this way. With his diligence, sincerity as well as the good quality of his products, he slowly gained the trust of the customers.
He won the Golden Award of the market and became the inspiration of other vendors
The Ministry of Economic Affairs has organized the "Traditional Markets’ Competitiveness Upgrading Project" since 2012, to transform people’s impression of the traditional markets. Mr. Zheng said it felt like winning the Golden Horse Award of the market when being certified with the stars. The project consisted the evaluation of all aspects, including the signboard design, product display, sanitation, customer service, etc. Mr. Zheng was affirmed by two stars the first time he participated. Other vendors were inspired by Mr. Zheng and also wanted to be certified. Mr. Zheng took the initiative to help other vendors prepare for evaluation, hoping that everyone can make a difference and create a win-win situation instead of competing with each other. Currently serving as the third chairman of the Chunghwa Market Association, he treats every vendor in the market as his team members. In his opinion, the market is more than a place for buying food and groceries. He would like to connect the traditional market to the younger generation so they will be willing to visit and experience the vibrant folk’s culture in the market.
He treats the poultry business seriously and looks forward to the recovery of the traditional market
"Chunghwa Market is like my home." Mr. Zheng has spent most of his life in the market since he was a child, and he still looks forward to its future development. He believes that he is not only selling native chickens but also establishing the brand image, following his father’s core value which is building the “trust” with customers. If he wants the business to last long and leave a good brand image to the next generation, his products must maintain good quality. He wants to encourage the young people who work in the market to think thoroughly instead of regarding their job as an assignment from parents. They must do it for themselves, find their own style, and make it their own business. Mr. Zheng hopes everyone can contribute to the development of the traditional markets in a long-term perspective, giving new life to the old markets and letting the traditional markets thrive again.